Shipping and Delivery Policy
Last updated: September 13, 2026
This Shipping and Delivery Policy applies to orders placed with International Driving Permit Agency (“IDPA”), operated by its mother company International Automobile Agency (https://e-iaa.com/). It describes digital delivery, physical production and shipping, address restrictions, tracking, customs, and restricted destinations.
International Automobile Agency is a privately held entity. It is not a government body, regulatory authority, or instrumentality of any government. It does not issue government permits, licenses, or official documents of any kind.
1. Digital Delivery
The digital IDPA Driver’s License Translation is delivered as a PDF via email (as an attachment and secure download link).
1–12 hours after manual verification is complete.
Approximately 5–30 minutes after manual verification is complete.
Availability: Digital support operates 24/7 with no cutoff times. You may re-download your digital IDPA file at any time during its validity period.
2. Physical Production and Shipping
Physical orders enter production within 1–2 business days after manual document verification is complete.
Dispatched via national postal networks, delivery takes 15–30 business days with tracking.
Dispatched via FedEx or DHL, delivery takes 3–7 business days with tracking.
Note: “Dispatched” means handed over to the shipping carrier. Estimated arrival dates are carrier-dependent estimates, not guarantees.
Operational Production Schedule
Physical production runs Monday through Friday across regional hubs in the United States, the United Kingdom, and East Asia. Orders received outside regional operational windows route to the next active region on the next business day.
Verification Holds and Order Archival
Every application undergoes manual verification prior to production. If an issue is identified (such as an illegible license photo, missing selfie, or document discrepancy), our team will reach out via email and text/WhatsApp.
- 14-Day Response Window: If you respond with clear documents within 14 calendar days, production resumes immediately.
- Archival: If no response is received within 14 calendar days, the order is permanently archived to preserve database integrity, and no refund is issued due to non-cooperation. Fraudulent or altered submissions are permanently closed without refund.
3. Address Restrictions
- PO Boxes & Military Addresses: We do not ship to PO Boxes or military (APO/FPO) addresses.
- Permitted Destinations: Deliveries to residences, hotels, Airbnbs, and business addresses are fully supported.
- Brazil Deliveries: Shipments to Brazil require a valid CPF (Cadastro de Pessoas Físicas) tax number to pass customs.
- Regional Usage Warnings: Certain vehicle rental agencies in Japan, China, and South Korea require strict local government permits or national IDPs. A warning disclaimer is presented at checkout for customers traveling to these destinations.
4. Tracking and Address Changes
- Tracking: A carrier tracking code is emailed automatically once your physical shipment is dispatched.
- Address Changes: Delivery addresses can only be modified before dispatch by emailing hello@e-iaa.com. Once dispatched, address changes must be managed directly with the carrier and may incur additional fees.
5. Lost, Damaged, or Failed Deliveries
Coverage for lost or damaged physical orders is outlined in our Refund and Cancellation Policy.
- Free Reshipment: Covered under our Replacement Guarantee if carrier tracking confirms lost transit or physical damage upon arrival.
- Paid Reshipment: If delivery fails due to an incorrect shipping address entered by the customer or non-response to carrier notice, a $20 reprint fee plus applicable shipping fees ($19 standard / $34 express) is required prior to reshipment.
6. Customs, Duties, and Taxes
Import duties, local taxes, or customs clearance charges are the sole responsibility of the recipient. International Automobile Agency has no control over customs inspections, localized processing delays, or border seizures beyond our operational control.
7. Statutory Delay Cancellations
Under the FTC Mail Order Rule (16 CFR Part 435) and Article 18 of the EU Consumer Rights Directive, if we cannot dispatch your physical order within the promised timeframe and you decline a revised shipping date, you reserve the right to cancel the physical portion of your order for a full refund.
8. Restricted Destinations (OFAC Compliance)
8.1 Full Block — No Digital or Physical Orders Accepted
To comply with US Office of Foreign Assets Control (OFAC) sanctions and legal restrictions, we do not accept payment from or deliver to:
Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
8.2 Physical Shipping Block — Digital Orders Only
Due to carrier operational suspensions, physical items cannot be shipped to the following countries (digital translation PDF delivery remains available subject to individual sanctions screening):
Afghanistan, Central African Republic, Equatorial Guinea, Libya, Somalia, Sudan, Yemen, and Brunei.
9. Delivery Troubleshooting Timeline
Day 0: Order placed; confirmation email sent.
Past Digital Window (12 hrs Standard / 5 mins VIP): Email hello@e-iaa.com with your order number.
Past Physical Shipping ETA (30 days Standard / 7 days Express): Contact hello@e-iaa.com to trigger a carrier trace and invoke free replacement options where applicable.