Refund and Cancellation Policy

1. Digital IDPA — Non-Refundable Once Delivered

Once your digital IDPA Driver’s License Translation has been delivered to your designated email address, it is non-refundable. If you did not receive your digital document due to an email typo or spam filter, this is handled as a free replacement case under Section 4.

Refunds on delivered digital IDPA files remain available only where:

• The document contains errors or non-conformities caused by our team (Section 2);
• Your IDPA is rejected by a qualifying authority and meets the Rejection Guarantee conditions (Section 3); or
• Mandatory statutory consumer protection laws in your jurisdiction mandate withdrawal rights (Section 9).

2. Defective or Non-Conforming Documents

If your IDPA contains errors on our part (e.g., misspelled name, incorrect vehicle classes, missing translation languages), we will correct and reissue it free of charge:

• Digital Only: Corrected and re-sent via email within 1 business day.
• Print + Digital: Reprint dispatched within 1–3 business days via Standard Shipping (15–30 days). If express courier delivery is requested, a $34 carrier fee applies.

If we cannot correct the defect within these timeframes, you are entitled to a full refund.

3. Rejection Guarantee

4. Replacement Guarantee

We replace IDPA documents free of charge during the validity term for:

• Lost Digital Files: Resent immediately upon request.
• Transit Damage or Loss: Physical printed items damaged or lost in transit are reprinted and reshipped via Standard Shipping for free (Express Shipping optional for $34).
• Paid Replacement Cases: If delivery fails due to an incorrect shipping address provided by the customer, failure to pick up the package, or unpaid local customs duties, a $20 reprint fee plus shipping costs ($19 standard / $34 express) applies.

5. Physical Booklet and Card Cancellations

• Digital-Only Orders: Non-refundable once emailed.
• Print + Digital Orders: You may request cancellation/return of physical items within 14 days of receipt. The refund will be calculated minus the $20 production fee and initial shipping costs. Returned items must be sent back in reasonable condition.

6. Shipping-Delay Cancellation

If production or shipping is delayed due to our operational issues and you decline a revised dispatch date, you may cancel the physical portion of your order for a full refund of the physical upgrade fee. Delays caused by customer non-responsiveness to verification emails are excluded.

7. Non-Refundable Scenarios

No refunds are granted in the following cases:

• Archived Verification Cases: If an order remains unfulfilled because a customer fails to submit required license photos within 14 days of our outreach, the order is archived.
• Disclosed Exclusions: Rejections in jurisdictions explicitly disclosed as non-accepting at checkout.
• Customer Delivery Errors: Failed physical delivery caused by incorrect entry of shipping details, refusal of delivery, or failure to clear local customs.

8. Document Invalidation Upon Refund

Upon issuance of any refund or initiation of a chargeback, your IDPA document is immediately invalidated across our digital verification database:

• The embedded QR code will instantly show “Document Invalid / Revoked” when scanned by border control, rental agents, or authorities.
• Using or presenting an invalidated translation document is unauthorized and may constitute misrepresentation under local law.

9. Preservation of Statutory Consumer Rights

Nothing in this policy limits or excludes your non-waivable statutory consumer rights under applicable local laws, including:

10. Chargebacks and Payment Disputes

11. How to Request a Refund

Contact our support channels with your order number and documentation: